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Non-Profit

Non-profit organizations are no longer immune to the need to keep their technology assets up to date . Traditionally Non-Profit organizations have relied on volunteers to help install , configure, maintain and upgrade their computers and networking infra-structure as well as their web site.  As the size and complexity of a network increases it soon becomes unfair and unadvisable to rely on the efforts of volunteers.   It is now time to seek out a 3rd party provider for these services.-A wide range of hardware, software, services and support is necessary to achieve this. Some of these requirements are obvious, such as computers, peripherals and networking equipment, while others are more arcane, like technical support, network training and internet connectivity. Very often, non-profits  are not sufficiently aware of these less obvious aspects at the critical initial network planning stages.

Network planning is a difficult subject for most people, especially those in the non profit industry that typically run on a tight budget. Digital Computers thinks planning is the way to progress.  What to budget for? Only equipment costs are visible above the waterline with a myriad of other costs hidden beneath the surface.

Some of the essential core elements for Non-Profit LAN infrastructure include:

 

Amongst all the myriad factors and variables to consider one item stands out - if it is broke you need it fixed ASAP!  You applications crash, you cannot get to your data files on your file server, your printer does not print, you cannot get to the internet, or get email.  These are not Inconveniences that can wait - you need help and you need it now.

NETWORK SUPPORT OPTIONS

We offer 3 types of basic support services:

NBD On-Demand Service
This service can be implemented on its own, or in conjunction with Onsite Scheduled Service. This service entails support for Hardware and Software applications but is scheduled for the Next Business Day from the time request was received. This service is billed on an hourly basis.

Fixed Monthly  Scheduled Service
Our Technician will go out to your site once a week to troubleshoot, and fix any Access Points, Hubs, Switches, Wireless Client connectivity issues or even routers. Also, our technician will be on-site to answer any questions you might have concerning your Network, various Hardware involved, and connectivity issues. Please advise your staff to write down any questions or possible problems and present them to the Technician upon arrival. This service is paid on a yearly contract term and is available with a specific block of time per visit.

Soup to Nuts 24 Hour Response Service
This service covers everything in your IT infrastructure from workstations to printers to servers, hubs, switches, gateways, email, Internet access as well as Software Applications.  The only additional cost you will incur is the cost to replace failed hardware out of warranty or the purchase of new hardware and software.

 

Other Services

Security Analysis:  Your data is one of your most valuable assets and also among the most vulnerable. Although network problems can take many forms, cyber crimes can include e-mail viruses, infiltration by hackers, sabotage by competitors or disgruntled employees, financial fraud, and "netspionage" or theft of proprietary information via the internet. Digital Computers will perform a thorough review of a business' base network layout, inspecting everything from wiring to the power and data backup cycle of its file server(s). Workstations on the network are also evaluated for optimized connectivity on the network and internet, as well as virus and security vulnerability. The company's internal security procedures are also analyzed.

Databases Consulting:  assists with design, planning, modifications, and conversion for many types of databases. Examples include building a custom database for tracking clients or developing an invoicing module for a special event database. Database consultants also coach and train non-profit customers to enable them to use and build on databases.


Web Site Consulting:   assists with design, production and maintenance of Web sites. This can include planning and information/navigation structure of a site, graphical design and layout, creating pages, programming interactive and "dynamic" functions within a site, working with Internet Service Providers on site hosting issues, site maintenance and upgrades, and training staff to edit pages.


Help Desk:   Telephone-based assitance, where customers call in for help and are talked through a solution to an immediate hardware or software problem or question over the phone.