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Schools / Academic

ICT (Information & Communication Technology) is now central to teaching, learning and educational administration. A wide range of hardware, software, services and support is necessary to achieve this. Some of these requirements are obvious, such as computers, peripherals and networking equipment, while others are more arcane, like technical support, network training and internet connectivity. Very often, schools are not sufficiently aware of these less obvious aspects at the critical initial network planning stages.

Network planning is a difficult subject for most people, especially those in education and on a tight budget. Digital Computers thinks planning is the way to progress.  What to budget for? Only equipment costs are visible above the waterline with a myriad of other costs hidden beneath the waves.

Some of the essential core elements for school LAN infrastructure include:

  • equipment and local networking (workstations, servers, network equipment)
  • fast, SAFE and reliable access to the internet and e-mail
  • software application (word processors, spreadsheets)
  • delivery, installation and set-up services
  • servicing and technical support services
  • comprehensive training in network administration and use

This combination of requirements takes account of the total cost of ownership (TCO) of ICT.  TCO incorporates the cost implications of less apparent elements such as technical support and training, alongside the direct costs of computers and network equipment. In industry TCO is often calculated as a recurrent annual cost. The analogy of an iceberg can be used to describe TCO: only equipment costs are visible above the waterline with a myriad of costs hidden beneath the waves.

Schools often perceive ICT purely in terms of equipment, another resource that simply needs to be purchased, like books or stationary. The many other factors implicit to ICT that impact on schools' finances and resources may not become apparent until it is too late. Some of these hidden costs are financial, while others can eat into a more valuable resource: time.

NETWORK SUPPORT OPTIONS

We offer 3 types of basic support services:

  • NBD (Next Business Day) On-Demand Service
  • FMSS (Fixed Monthly Scheduled Service)
  • S2N (Soup to Nuts) with 24 Hour response time

NBD On-Demand Service
This service can be implemented on its own, or in conjunction with Onsite Scheduled Service. This service entails support for Hardware and Software applications but is scheduled for the Next Business Day from the time request was received. This service is billed on an hourly basis.

Fixed Monthly  Scheduled Service
Our Technician will go out to your site once a week to troubleshoot, and fix any Access Points, Hubs, Switches, Wireless Client connectivity issues or even routers. Also, our technician will be on-site to answer any questions you might have concerning your Network, various Hardware involved, and connectivity issues. Please advise your staff to write down any questions or possible problems and present them to the Technician upon arrival. This service is paid on a yearly contract term and is available with a specific block of time per visit.

Soup to Nuts 24 Hour Response Service
This service covers everything in your IT infrastructure from workstations to printers to servers, hubs, switches, gateways, email, Internet access as well as Software.  T
he only additional cost you will incur is the cost to replace failed hardware out of warranty or the purchase of new hardware and software.

 

Other Services

Security Analysis:  Your data is one of your most valuable assets and also among the most vulnerable. Although network problems can take many forms, cyber crimes can include e-mail viruses, infiltration by hackers, sabotage by competitors or disgruntled employees, financial fraud, and "netspionage" or theft of proprietary information via the internet. Digital Computers will perform a thorough review of a business' base network layout, inspecting everything from wiring to the power and data backup cycle of its file server(s). Workstations on the network are also evaluated for optimized connectivity on the network and internet, as well as virus and security vulnerability. The company's internal security procedures are also analyzed.

Databases Consulting:  assists with design, planning, modifications, and conversion for many types of databases. Examples include building a custom database for tracking clients or developing an invoicing module for a special event database. Database consultants also coach and train non-profit customers to enable them to use and build on databases.


Web Site Consulting:   assists with design, production and maintenance of Web sites. This can include planning and information/navigation structure of a site, graphical design and layout, creating pages, programming interactive and "dynamic" functions within a site, working with Internet Service Providers on site hosting issues, site maintenance and upgrades, and training staff to edit pages.


Help Desk: 
 telephone-based assitance, where customers call in for help and are talked through a solution to an immediate hardware or software problem or question over the phone.
 

 


 

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